Refund policy

AEROVEXE — Return & Refund Policy

Contact
- Email: aerovex27@gmail.com
- Location: United Kingdom
- Shipping: United Kingdom and worldwide

Overview
You may return eligible items within 30 days of delivery for a full refund, exchange, or store credit, subject to the conditions below.

Eligibility
- Item must be unused, in original packaging, and in resalable condition with all tags and accessories.
- Items marked “final sale,” personalized/custom-made products, and opened digital goods are non-returnable unless faulty.
- To be eligible for a refund the item must be returned within 30 days of delivery (unless otherwise stated at sale).

Faulty, Damaged or Incorrect Items
- If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at aerovex27@gmail.com with photos of the item and packaging and your order number.
- We will provide return instructions and, once verified, will offer a full refund, replacement, or store credit at your choice. We cover return shipping for verified faulty/incorrect items.

Return Process
1. Email aerovex27@gmail.com with your order number, reason for return, and photos if applicable.
2. We will respond with return authorization and instructions within 3 business days.
3. Pack the item securely and ship using a trackable method. Retain tracking information until refund is completed.

Return Shipping & Costs
- UK orders: Customer pays return shipping unless the item is faulty/incorrect or we authorize return shipping.
- International orders: Customer is responsible for return shipping, customs fees, and import duties unless the return is due to our error.
- If you choose to use our pre-paid return label (where offered), return postage will be deducted from your refund unless the return results from our error.

Customs, Duties & Taxes
- For international orders, customers are responsible for any import duties, taxes, or customs charges. Refunds do not include duties or taxes paid to customs.

Refunds
- Refunds are issued to the original payment method within 5–10 business days of receiving and inspecting the return.
- Shipping and handling charges are non-refundable, except when the return is due to our error or a faulty product.
- If the original purchase used promotional discounts, refunds will reflect the discounted price.

Exchanges
- If you want an exchange (size, color, or replacement), email aerovex27@gmail.com. Exchanges are subject to availability. You may be asked to return the original item first.

Late or Missing Refunds
- If you haven’t received a refund within 10 business days after we confirm receipt, check with your bank or payment provider first. Then contact us at aerovex27@gmail.com with your order number and return tracking.

Privacy & Security
- We will only use information provided for return processing and will handle it in accordance with applicable privacy laws.

Changes to this Policy
- AEROVEXE reserves the right to update this policy. The effective date at the top indicates the current version.

Need help?
Email: aerovex27@gmail.com

— AEROVEXE Customer Support